Frequently Asked Questions

  • expand_moreOrders / General
    • How do I place an order?

      Browse our selection of frames, select the style and choose your color options if available, enter your prescription and attach a copy of your Rx from the doctor. Lastly, choose the type of lenses and coatings you want and EyeD Optics will take care of the rest!

    • Where can I get my prescription?

      From an eye care professional, either your optometrist or ophthalmologist.

    • How is EyeD Optics so inexpensive?

      We are a one stop shop cutting out the middle man. We provide all the manufacturing of the lenses in our laboratory which allows us to provide you with excellent pricing!

    • Oh no! I need to change something about my order. What should I do?

      Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 1-800-123-4567 or send an email to customerservice@eyedoptics.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.

  • expand_moreFrames
    • Is there a way to try out your frames and see which ones fit me best?

      You can select the frame you would like to try on. Click on the “View Try On” button and load an image of yourself. You can try on as many images as you would like! Have fun!

    • Is it possible to order EyeD Optics glasses with non-prescription lenses?

      Yes you can! All you have to do is simply add the frame to your cart and viola you have a new frame to stylishly wear!

    • Do you offer children's frames?

      At this time we do not offer any children’s frames.

    • What about prescription sunglasses?

      We do have a sunglass frame selection to choose from. We also allow all of our frames to be made in to sunglasses as well. It all depends on you to decide how you would like your lenses to be made.

    • Do you offer glasses that turn into sunglasses outdoors?

      We do offer Transition lenses. Select the frame you would like and then select add lenses. There you will be asked to select which type of lens you want for your frames.

    • Are there any limitations progressive lenses?

      To make things easy all of our lenses are suitable for progressive lenses!

    • How do I measure my frames?

      Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements

      If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. All of our frame measurements are measured in millimeters.

    • What kind of frames are sold at EyeD Optics?

      We have full rim frames in plastic and metal suitable for every style and budget!

    • Can I order lenses that are both color tinted and transition?

      Unfortunately, no. The basic color tint and transition lenses cannot be applied to the same lens and you must choose one or the other.

    • Can I buy the frames alone?

      Yes you can. Simply select the frame you like and click on the add to cart button which will take you directly to the cart for check out or you can continue to shop.

  • expand_moreDelivery and Shipping
    • Can I track my order?

      Yes you can track your order by simply selecting the shipping method you used and then entering in your tracking number.

    • How long do I have to wait for my glasses after I have ordered them?

      Your order will be delivered within 7 - 14 business days. Your glasses will typically reach you faster, but may take the full 14 business days depending on the intricacy of your prescription and the package you selected.

    • What shipping methods do you offer?

      We offer United States Postal Service (USPS) or United Parcel Service (UPS). Depending on the urgency of your package you can select between the two shipping services.

  • expand_moreSupport
    • Oops! I entered some of my prescription incorrectly. Now what?

      Not a problem! Give us a call at 1-800-123-4567 or send us an email to customerservice@eyedoptics.com as soon as possible to make changes to your order before it is shipped.

  • expand_morePrescriptions
    • How do I read my prescription?

      SPH or spherical is the term for refractive correction in your prescription. Minus (-) powers are for near sightedness and plus (+) powers are for far sightedness. If your prescription says "PL" or "Plano" in the SPH you should select a 0.00

      CYL or cylinder is the term for astigmatism correction in your eye. It can be a positive or negative value. If there is a CYL power there must be an axis value on that eye. If DS or SPH is noted in the CYL space on your prescription, you do not have astigmatism in that eye. You should enter 0.00 or DS in the CYL and the axis box will be voided.

      Axis refers to the angle of the correction for the astigmatism (CYL power in your prescription). The axis is a value from 1 to 180. If there is an axis value there must be a CYL value on that eye. If there is no CYL the axis will be voided and does not need to be filled. An axis value is usually written as 3 digits, if you have an axis of 3 it would be written as 003 on your prescription. No matter how it is written it is still a value of 3.

      ADD OR NVADD is the additive power needed for Meaning Near Vision, this is used to prescribe a multifocal or reading correction, measured in quarters.

      OD & OS The medical abbreviation OD, oculus dexter for you fans of Latin, refers to the right eye, whereas OS, or oculus sinester, is your left. Sometimes these two are simplified to R and L.

      PDIn order to customize your glasses, you have to figure out your PD, or pupillary distance, the distance between your pupils. Once we have this information, we can determine how to place your lenses in your frame. Just ask your optician; they should have your PD on file. You can also measure your PD yourself.Most PDs fall somewhere between 52-68, with the average being 60.

      PRISM Prism is the prismatic power used to correct vision displacement, like double vision. Most eyeglass prescriptions do not have prism correction. Prism is a measure in prism diopters. A prescription with prism prescription will have two values per eye. EyeD Optics is able to accommodate prism corrections with a range of 0.25 to 5.00 diopters in any direction or combination of directions. If you have a combination of the horizontal and vertical prism, the prism input may be more limited. Base Direction is usually written as BU for Base Up, BD for Base Down, BI for Base In, and BO for Base Out.

    • What is "PD"?

      PD In order to customize your glasses, you have to figure out your PD, or pupillary distance, the distance between your pupils. Once we have this information, we can determine how to place your lenses in your frame. Just ask your optician; they should have your PD on file. You can also measure your PD yourself. Most PDs fall somewhere between 52-68, with the average being 60.

    • What is pupillary distance?

      Pupillary distance or PD is the measurement from the center of one pupil to the center of the other pupil. Depending on they type of glasses you are getting you will have different numbers for your PD. Single vision reading glasses you will use your near vision PD which is your distance vision PD lowered by 3 millimeters (mm). Most PD measurements fall between 52-68 mm, with the average being 60 mm.

      Measuring your PD

      If your prescription does not include your PD or it is not available to you, you can ask a friend or use a mirror to help you measure your pupil distance. You will need a ruler and mirror to measure your PD. Print the ruler at the bottom of the page if you do not have one to measure your PD.

      • Find a mirror and stand about 8 feet away from the mirror.
      • Standing straight hold the ruler at your brow line.
      • Closing your right eye, line the zero of the ruler to the center of your left pupil.
      • Continue looking straight ahead, now close your left eye and open your right eye.
      • Read the mm number that lines up with the center of your right eye.

      When measuring your PD

      Measure your PD 3-4 times to get an accurate number. If a friend is measuring your PD, keep both eyes open and have your friend put the zero on the millimeter ruler over the center of one pupil, then measure the distance to the center of the other pupil. Do not look at your friend as they measure your PD, instead look at something 10-12 feet away.

    • Can I use contact lens prescription for ordering glasses?

      Contact lens prescriptions are different for glasses.

  • expand_moreLenses
    • Do you offer prism correction?

      Yes we do, simply select yes where it asks “do you have prism”

    • What are EyeD Optics lenses made of?

      All of our basic lenses are made of polycarbonate lenses to ensure quality UV protection, scratch protection and of course for a light weight feel. We also offer two other materials in the high index 1.67 and 1.74 for extra thin lenses for those with higher prescriptions.

    • Can I purchase lenses by themselves?

      Sorry! You must select a frame to get lenses made in your prescription.

  • expand_morePayment
    • Do you accept insurance?

      No we do not. We offer very low cost lenses and frames to make it accessible to everyone with or without insurance.

    • What payment methods do you accept?

      We accept: AMEX, Visa, Discover, MasterCard, and PayPal

    • How can I obtain a sales invoice

      A copy of your sale will be sent to the corresponding email address that is provided when you fill out your information.

  • expand_moreReturns
    • What is your return policy?

      At EyeD Optics we want you to be happy with your purchase. If you are unsatisfied with your frames due to the fit you have 14 days to submit through customer service to obtain an RA number.

      With all of our lenses being a polycarbonate or hi index material you have 365 days of coverage for a one time replacement from normal wear and tear if there are clear defects in material and workmanship (normal hair line scratches. We will not cover lenses dropped or chewed up by your dog…sorry!)

      Product warranty does not cover damage caused by accidents, negligence, or improper care.

    • How do I make an exchange or return?

      Obtain an Authorization Return Email by contacting our Customer Service.

      Send your glasses back to us and provide our Customer Service with the delivery confirmation number.

      Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.

How can we help?

Check order status, view order history or track packages

We offer 14 days free exchange or refund and 365 day product guarantee

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